Are you considering solar power for your home? We have collected overall Suntria reviews, which seem less popular, with an average of 2.25 ratings. Many have complained about its after-sales services, like not responding the calls.
If so, you’ve likely come across Suntria solar reviews, a prominent player in the solar installation industry. With over 17,000 homeowners served since 2007, Suntria promises to modernize homes with advanced energy solutions. But before you make a decision, it’s crucial to look beyond the glossy marketing. While some customers rave about Suntria’s professionalism and efficiency, others tell a different story. From allegations of unethical sales tactics to unfulfilled promises of energy savings, the reviews paint a complex picture. Is Suntria a shining star in solar energy or a cautionary tale? In this comprehensive review, we’ll delve into the good, the bad, and the ugly of Suntria’s customer experiences.
Table of Contents
Overview of Suntria Solar Provider
Suntria, originally founded as Premier Solar Solutions in Phoenix, Arizona, has over 15 years of experience in the solar industry. The company offers comprehensive home energy solutions, including high-quality solar panels, batteries, and microinverters. With a focus on energy independence, Suntria has installed over 15,000 solar panel systems, backed by a 30-year warranty.
It has accumulated 33,992 reviews, including 5,322 for equipment and 1,362 for individual panels. Customer experiences vary significantly, with some praising professionalism and efficiency, while others report issues with misleading promises and poor communication. With this mixed reputation in mind, next, we’ll explore the positive aspects of Suntria’s services.
Contact details:
- Phone: +1 (877) 786-6691,
- Address: 12114 S Pipeline Rd Ste 200 Euless, TX 76040
Positive Aspects of Suntria
Now that we’ve explored an overview of Suntria Solar Provider, let’s delve into the positive aspects that have contributed to the company’s success.
Professional and efficient sales representatives
Apart from the negative Suntria reviews few customers have highlighted the non-pushy approach of representatives, who provide detailed information and facilitate a better understanding of solar system benefits.
Competitive pricing and quality installations
| Aspect | Details |
|---|---|
| Pricing | Competitive rates |
| Installation | Often completed in a single day |
| Equipment | USA-made, including Silfab panels |
| Warranty | Comprehensive 30-year coverage |
Suntria offers competitive pricing and high-quality installations, often completing work efficiently. The use of American-made equipment, such as Silfab panels, coupled with comprehensive warranties, contributes to customer satisfaction and trust.
Common Customer Complaints
Having explored the positive aspects of Suntria, it’s crucial to address the common customer complaints that have surfaced. These issues highlight areas where the company may need improvement.
A. Misleading promises about energy savings
Customers report feeling misled about projected energy savings, with many experiencing higher electricity bills than initially promised. This discrepancy between expectations and reality has led to significant dissatisfaction.
B. Poor communication and unresponsive customer service
A recurring grievance is Suntria’s lack of effective communication. Customers often find themselves struggling to reach representatives or receive timely responses to their inquiries and concerns.
C. Unfulfilled commitments and ongoing high electricity bills
| Promised | Reality |
|---|---|
| Energy offsets | Unfulfilled commitments |
| Lower bills | Ongoing high electricity costs |
Many customers report that Suntria failed to deliver on promised energy offsets, resulting in unexpectedly high ongoing electricity costs.
D. Issues with installation quality and unresolved service problems
Complaints about installation quality and unresolved service issues are common. Some customers have experienced persistent problems with their solar systems, leading to frustration and dissatisfaction with Suntria’s after-sales support.
Ethical Concerns and Allegations
A. Targeting vulnerable individuals, including the elderly
Suntria has faced allegations of unethical sales tactics, particularly targeting vulnerable populations such as the elderly. These practices have raised significant ethical concerns within the industry.
B. Unethical sales tactics and misleading contractual terms
| Unethical Practices | Consequences |
|---|---|
| Misleading promises | Unrealized energy savings |
| Poor communication | Customer frustration |
| Unclear contracts | Financial distress |
C. Financial distress caused by unfulfilled contracts
- Ongoing electricity bills exceeding initial projections
- Unfulfilled commitments regarding energy offsets
- Unresolved issues with service installations
These ethical concerns underscore the importance of thorough research and independent assessments before entering solar agreements.
Overall ratings and Suntria reviews
| Platform | Rating | Reviews |
|---|---|---|
 Google |
4.2★ | 700+ |
 Yelp |
2★ | 38 |
 BBB |
A+ | 100+ |
 Facebook |
1★ | 5 |
 ConsumerAffairs |
3★ | 4 |
 Trustpilot |
None | None |
Yelp reviews
Read Julia S.‘s review of Suntria on YelpRead Tammy M.‘s review of Suntria on YelpRead Deb E.‘s review of Suntria on Yelp
Also read: Top 10 renewable energy companies in the U.S
Suntria’s reputation in the solar industry paints a complex picture. While some customers praise the company for its professionalism, efficiency, and quality installations, others report significant issues with sales tactics, customer service, and unfulfilled promises. The stark contrast in experiences highlights the importance of thorough research and due diligence when considering Suntria or any solar provider.
Prospective solar customers should carefully verify all contractual terms, seek independent assessments of projected energy savings, and be wary of high-pressure sales tactics. While Suntria has successfully served thousands of homeowners but with poor ratings on some platforms, the mixed Suntria reviews underscore the need for caution. Ultimately, making an informed decision about solar installation requires weighing the potential benefits against the risks and ensuring clear communication throughout the process.