With a 4.5/5 customer rating and positive Sun Max Solar reviews, it became one of the popular choices among customers. Also, with 12+ years of experience with 1500+ successful installations, they are one of the fastest-growing solar companies in Australia.
Currently, they are running a mega solar sale where customers can get special offers. The company is CEC-approved and has positive ratings on many social media platforms. But what are its negative points? What are the customer’s after-sale responses? Let’s check out it in this detailed and informative segment.
Table of Contents
Details:
Sun Max Solar operates Monday to Friday, 9 AM to 5 PM AEST.
- Phone: 1800 786 629
- Address (Head Office): Adelaide: 140 Ashely St, Underdale SA 5032
- Branch Offices: 1) Melbourne: 220 Collins St, Melbourne VIC 3000, 2) Brisbane: 204 Alice St, Brisbane QLD 4000, 3) Sydney: 903/50 Clarence St, Sydney NSW 2000, Australia, 4) Perth: 37 Barrack St, Perth WA 6000
- Email: info@sunmaxsolar.com(dot)au
Also read: More companies in Australia Checkout the category section
Products
Solar Panel
- HT-SAAE: Established in 1960, HT-SAAE began by developing solar technology for China’s satellite programs and has since transitioned to commercial applications.
- Talesun BISTAR – Monofacial Modules: These monocrystalline modules are available in 60, 72, and 78-cell configurations, suitable for various photovoltaic projects, including ground and rooftop installations.
- Znshine Solar Panels: With over 30 years of manufacturing excellence, Znshine offers reliable and cost-effective solar panels designed to endure harsh climatic conditions, ensuring a longer lifespan.
- Q-Cells: Hanwha Q CELLS is one of the world’s largest photovoltaic manufacturers, known for high-performance, high-quality solar cells and modules. Their products are built to withstand Australia’s harsh environmental conditions.
- LONGi: Founded in 2000, LONGi Green Energy Technology Co. Ltd. is the largest monocrystalline manufacturer globally, providing high-efficiency mono solar cells and modules with an average cell efficiency rate of 21%.
- Canadian Solar Panels: Canadian Solar Inc. is a leading solar manufacturer delivering high-efficiency solar cells, modules, and power systems, with a total module production capacity of 3GW.
- Risen Solar Panels: Risen Energy is a global tier 1 manufacturer of high-performance solar photovoltaic products, offering cost-effective solutions for residential, commercial, and utility-scale power generation.
- Suntech Solar Panels: Founded in 2001, Suntech is engaged in the R&D and production of crystalline silicon solar cells and modules, providing high-quality, reliable, and cost-effective photovoltaic products.
- Trina Solar Panels: Trina solar panels are designed and manufactured to the highest quality standards, proving themselves in third-party tests. They offer a 10-year product warranty and a 25-year linear performance warranty.
- Jinko Solar Panels: Jinko Solar provides a wide range of high-quality solar panels known for efficiency, performance, cost-effectiveness, and warranty. Their modules are suitable for both commercial and residential systems.
Solar inverters
- Solis: Delivers advanced solar inverter technology with over 20 years of development, ensuring high-quality and reliable products.
- SAJ: Specializes in single-phase on-grid solar inverters designed for residential systems, offering high efficiency and reliability.
- Huawei: A global leader in ICT solutions, Huawei provides smart photovoltaic solutions with a strong focus on innovation and customer needs.
- Fronius: With experience since 1945, Fronius is dedicated to revolutionizing energy supply through quality solar inverters and storage solutions.
- SMA: A pioneer in solar technology, SMA develops leading solutions with a focus on intelligent energy management and grid integration.
- ABB: Utilizing over 40 years of experience, ABB offers solar inverters known for their reliability and efficiency.
- Sungrow: A high-tech enterprise specializing in renewable energy, Sungrow provides grid-connected PV inverters with a strong global presence.
- GoodWe: A leading enterprise focusing on PV inverters and energy storage solutions, with installations in over 100 countries.
- Growatt: Founded in 2010, Growatt is known for affordable and popular solar inverters, offering a range of transformerless and high-frequency transformer models.
- Solax Power: An international brand selling products in over 20 countries, Solax focuses on high-quality inverters and innovative energy management systems.
Services offered and locations
Sun Max Solar Australia offers comprehensive solar solutions across major Australian cities. Their services include:
- Solar panel installation
- Battery storage systems
- Solar inverter upgrades
- System maintenance and repairs
| City | Service Availability |
| Sydney | Full range |
| Melbourne | Full range |
| Brisbane | Installation only |
| Perth | Installation and maintenance |
Overall rating and customer satisfaction
Sun Max Solar Australia boasts an impressive overall rating of 4.8 out of 5 stars, based on customer reviews. This high score reflects the company’s commitment to customer satisfaction and quality service.
| Aspect | Rating |
| Installation | 4.9/5 |
| Product Quality | 4.8/5 |
| Customer Service | 4.7/5 |
| Value for Money | 4.8/5 |
Positive feedback highlights
Customers frequently praise Sun Max Solar for:
- Professional and efficient installation process
- High-quality solar panels and inverters
- Knowledgeable and friendly staff
- Excellent post-installation support
Installation Process
Efficiency and timeliness
Sun Max Solar Australia’s installation process is known for its efficiency and punctuality. The company’s well-trained teams typically complete installations within 1-2 days, minimizing disruption to customers’ daily lives. Here’s a breakdown of their installation timeline:
| Phase | Duration |
| Site assessment | 2-3 hours |
| Panel installation | 4-6 hours |
| Electrical work | 2-4 hours |
| System testing | 1-2 hours |
Quality of workmanship
The company’s installers are certified professionals who adhere to strict quality standards. They use high-grade materials and follow best practices to ensure:
- Proper panel alignment and secure mounting
- Neat and tidy cable management
- Weatherproof connections and sealing
Product Quality and Performance
Solar system effectiveness
Sun Max Solar Australia’s systems demonstrate impressive efficiency, converting sunlight into electricity with minimal losses. Their advanced panels and inverters work in harmony to maximize energy production.
| Component | Efficiency Rating |
| Solar Panels | 20-22% |
| Inverters | 97-98% |
What are the customer service experience?
Pre-installation communication
Sun Max Solar Australia excels in pre-installation communication, ensuring customers are well-informed throughout the process. Their team provides:
- Detailed explanations of solar systems
- Customized recommendations
- Clear timelines and expectations
| Communication Method | Response Time |
| Phone | ＜ 24 hours |
| ＜ 48 hours | |
| Live Chat | Immediate |
Post-installation support
After installation, Sun Max Solar continues to prioritize customer satisfaction. They offer comprehensive post-installation support, including:
- System monitoring assistance
- Performance optimization tips
- Regular check-ins for the first few months
This ongoing commitment helps customers maximize their solar investment and ensures a smooth transition to renewable energy.
Pricing and Value
Competitive pricing in the market
Sun Max Solar Australia offers competitive pricing in the solar market. Their pricing structure includes:
| Component | Price Range |
| Panels | $200-$400 |
| Inverter | $1000-$2000 |
| Install | $1500-$3000 |
Value for money assessment
Customers report excellent value for money with Sun Max Solar Australia. Benefits include:
- High-quality components
- Professional installation
- Long-term energy savings
- Responsive customer support
These factors contribute to a positive return on investment for homeowners.
Comparison with Other Installers
A. Ranking among top solar providers
Sun Max Solar Australia consistently ranks among the top solar providers in the country. Here’s a comparison of key metrics:
| Metric | Sun Max Solar | Industry Average |
| Customer Satisfaction | 4.8/5 | 4.2/5 |
| Installation Speed | 7 days | 14 days |
| Warranty Period | 25 years | 20 years |
B. Unique selling points
Sun Max Solar Australia stands out for its:
- Cutting-edge solar technology
- Customized energy solutions
- Exceptional after-sale support
These factors contribute to their high customer retention rate and industry recognition.