1. Who is the tariff most suitable for?
The Unlimited Tariff is suited to anyone who would enjoy peace of mind. Customers no longer receive surprisingly high bills, which will especially help if you like to budget your household costs.
2. How can I see my usage?
Your energy usage will appear on your monthly bill. The bill will show an annualised figure, based on your usage from the last month.
3. What happens if I use far more than anticipated?
If your personal circumstances change you'll need to let us know, as it may affect whether you're able to continue to take the Unlimited Tariff. Please refer to the Terms and Conditions for more information.
4. Is switching to Unlimited Tariff easy?
Yes, providing you meet our eligibility criteria, both new and existing Green Star customers can register for the Unlimited Tariff. You can register online or by calling our Green Star sales team on 0800 148 8250.
The switching process typically takes 21 days to complete - which includes a 14 day cooling off period where you're free to change your mind. See our Terms and Conditions for more information.
5. Can I change to Unlimited Tariff as an existing customer without penalty?
Providing the you meet the Unlimited Tariff eligibility criteria, you can switch without a fee if you are on our standard variable tariff. However, if you're on one of the fixed term tariffs, there is a £30 per fuel termination fee if you want to switch to the Unlimited plan.
6. If I already have a Green Star tariff, can I switch to Unlimited Tariff immediately?
If you are an existing Green Star customer and wish to switch to the Unlimited tariff, a meter reading can be taken immediately and we can cancel your existing contract and then provide you with a final bill (with associated credit or debit) for any outstanding period. The Unlimited tariff will then commence from midnight the same day.
7. How much will I be billed per month?
The Unlimited tariff starts from £62 per month. You will be provided an annual energy amount and a tailored fixed monthly amount based on your personal circumstances when you first register.
8. Is the tariff 'green'?
No, we supply our electricity from a range of sources, please see our fuel mix disclosure page on our website for further information.
9. How often will I be billed?
Unlike our other energy tariffs, the billing cycle for the Unlimited tariff is monthly, not quarterly. You will receive a bill on the same date of the month that you originally had your supply go live. For example, if your supply start date was the 23rd September, your billing date would be the 23rd of each month subsequently.
10. Will I still need to provide meter readings?
Unlike our other energy tariffs, the Unlimited tariff requires monthly meter readings. You will be sent an email requesting a meter reading approximately 5 days before your billing date.
Failure to provide a meter reading every 60 days at least could mean that we have to move you off this tariff onto our standard variable rate. Refer to our Terms and Conditions for more information.
11. Is prepayment available?
At the moment we do not support pre-payment. However we do expect to have this available in the future, so please check our website for updates.
12. Is everyone eligible to take this product?
To register for the Unlimited Tariff, you will need to meet certain eligibility requirements. Please refer to the Terms and Conditions for more information.
13. What are the options to pay for this tariff?
At the moment, the Unlimited tariff is only available for customers paying by Direct Debit.
14. Will it be cheaper than my current tariff?
If you are on a Standard Variable rate tariff from one of the Big 6, the Unlimited Tariff is around £100 cheaper per year, based on an average consumption. The Unlimited Tariff provides peace of mind, which is why the price is slightly higher than our cheapest tariffs.
15. Why am I not eligible to take the tariff?
At the moment to be eligible for the Unlimited Tariff you must have a standard consumption between 10500 and 16500 kWh for gas and between 2200 and 4200 kWh for electricity. In October 2015 we will be able to expand this range, so do check again soon.
16. What do I do if I have trouble paying?
With the Unlimited Tariff, you know exactly what you pay every month. This can help with household budgeting. If you are struggling to make payments, please contact us, or visit our support information www.mygreenstarenergy.com/help-support.
17. How are you able to offer this fixed amount per month?
Once we know your energy requirements, we then take into consideration the risk of unseasonal weather to forcast your annual energy costs. This is divided by 365 to work our a fixed daily tariff charge.