In case of
emergencies

Smell gas? Call the Gas Emergency
Services on 0800 111 999.

If you think you could have a gas leak you'll need to turn off the gas supply at the meter.

How to turn off your gas supply

Find the gas Emergency Control Valve.This is often outside in a meter box. If not, look under the stairs, under the kitchen sink and in the garage.

Turn the Emergency Control Valve's handle a quarter turn so the lever is at 90 degrees to the Emergency Control Valve's body.

  • Open all windows and doors.
  • Don't turn electrical switches on or off - including your TV, computer, oven, etc.
  • Put out any naked lights (flames), eg your hob or candles. Don't smoke, strike matches or do anything that could cause ignition.
  • Open any electric doors or gates manually.

Carbon monoxide poisoning

Carbon monoxide is an odourless, colourless gas and exposure to it can be fatal. It's produced when products containing carbon, typically fossil fuels, are burnt without enough oxygen.

To prevent this, boilers and central heating systems need regular servicing. A carbon monoxide detector - although not an alternative to regular servicing - will monitor the area it's fitted in and provide an early warning if something is wrong.

The symptoms of Carbon Monoxide poisoning can be similar to flu. If you suspect Carbon Monoxide poisoning you may suffer from:

  • Headaches
  • Nausea
  • General lethargy
  • Dizziness
  • Flu-like symptoms that appear to get better when you are away from the area.

There's nothing more important than your safety. So if you are concerned about Carbon Monoxide, please call the Gas Emergency Services immediately on 0800 111 999, textphone 18001 0800 371 787.

What to do if you don't have electricity

Check your trip-switch(s) or fuse(s) to see if there is a fault with your wiring or an appliance. If all your appliances are affected see 2) below.

Check if your neighbours are affected. If so, it's possible the power is off in your local area so please contact your local electricity network operator, details are shown below - they should be able to give further guidance and say roughly how long the power will be off for.

Turn off appliances, but keep one light on so that you know when the power comes back on.

Local Electricity Network Operator Contact Details are shown below:

Area 10 UK Power Network

  • 0800 783 8838 Emergency Number
  • 0845 601 4516 General Enquiry

Area 11 Western Power Distribution

  • 0800 056 8090 Emergency Number
  • 0845 724 0240 General Enquiry

Area 12 UK Power Networks

  • 0800 028 0247 Emergency Number
  • 0845 601 4516 General Enquiry

Area 13 Scottish Power Energy Networks

  • 0845 272 2424 Emergency Number
  • 0845 273 4444 General Enquiry

Area 14 Western Power Distribution

  • 0800 328 1111 Emergency Number
  • 0845 724 0240 General Enquiry

Area 15 Northern Powergrid

  • 0800 169 2996 Emergency Number
  • 0845 070 7172 General Enquiry

Area 16 Electricity Northwest

  • 0800 195 4141 Emergency Number
  • 0800 048 1820 General Enquiry

Area 17 Scottish Hydro Electric Power Distribution

  • 0800 300 999 Emergency Number
  • 0800 048 3515 General Enquiry

Area 18 Scottish Power Energy Networks

  • 0845 272 7999 Emergency Number
  • 0845 273 4444 General Enquiry

Area 19 UK Power Networks

  • 0800 783 8866 Emergency Number
  • 0845 601 4516 General Enquiry

Area 20 Southern Electric Power Distribution

  • 0800 072 7282 Emergency Number
  • 0800 048 3516 General Enquiry

Area 21 Western Power Distribution

  • 0800 052 0400 Emergency Number
  • 0845 601 3341 General Enquiry

Area 22 Western Power Distribution

  • 0800 365 900 Emergency Number
  • 0845 601 2989 General Enquiry

Area 23 Northern Powergrid

  • 0800 375 675 Emergency Number
  • 0845 602 4454 General Enquiry

Area 24 Independent Power Networks Ltd

  • 0800 169 2996 Emergency Number
  • 0845 055 6199 General Enquiry

Area 25 ESP Electricity Limited

  • 0800 731 6945 Emergency Number
  • 01372 227560 General Enquiry

Area 26 Energetics Electricity Ltd

  • 0800 804 8688 Emergency Number
  • 01698 404640 General Enquiry

Area 27 The Electricity Network Company Ltd

  • 0800 032 6990 Emergency Number
  • 01359 243292 General Enquiry

Area 28 UK Power Networks (IDNO)

  • 0800 028 0247 Emergency Number
  • 0845 601 4516 General Enquiry
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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Safety advice if you are without electricity:

  • Don't use your gas cooker to heat your home - they are not designed for this purpose and this can cause carbon monoxide poisoning
  • Be careful with other forms of heating and lighting, such as paraffin heaters and candles.
  • Turn off your Gas Supply - to turn off your gas supply, you first need to locate the gas isolation valve. In newer houses, the gas meter and isolation valve are often outside in a meter box. If not, try looking under the stairs, beneath the kitchen sink or in the garage.

To turn off the gas supply, simply turn the handle a quarter turn so the lever is at 90 degrees to the upright gas pipe.

Remember, if you smell gas, turn off the gas supply, open doors and windows and never operate any electrical switches. You should then call the Gas Emergency Services on 0800 111 999.