Help and support

We like to keep things as clear and simple as possible.

Need help?

If you can’t find the answer here, just call our friendly Green Star Energy team. They like to keep things as clear and simple as possible and will do all they can to answer your questions.

Paying your bill

Your bill explained
and how to pay

 

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Your meter

Everything you need to know about your gas and electricity meters

 

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Moving home

What to do if you need to move your energy to a new address or find a new supplier

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FAQs

Find answers to the questions we're asked the most

 

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Prepayment meters

Everything you need to know about prepayment meters

 

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Saving energy

Everyday tips on how to save energy and money, in your home

 

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Mobile app

Manage your account on the move! Download the Green Star Energy smartphone app

 

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Say hello

We’re here to help with any enquiry

 

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We're listening

 

If you are dissatisfied please let
us know, we want to fix it.

 

 

Customer feedback ›

 

 
 

If you smell gas or have
no electricity

 

What to do in case of an emergency.

 

 

Read more ›