Here are answers to some common questions about the Rate Watch price change.
Why are my rates changing?
We always do our best to secure the best rates for our customers.
However, in recent months we, along with other UK energy suppliers, have seen sharp price rises in the cost of wholesale energy which we have not been able to fully absorb.
By how much will the price increase?
Based on Ofgem’s medium consumption levels, for a dual fuel customer the price has increased by an average of 9.91%. Gas prices will increase by 13.83% and electricity prices by 6.31%. A dual fuel household with typical usage will see annual bills rise to £1,219/year
What are my new rates?
Existing customers – You will receive a letter or email from us on or before 29 July 2018 to let you know what your new gas and electricity rates are.
New customers - If you have recently registered to switch your gas or electricity to our Rate Watch tariff and your supply start date is before 28 August, you will join on our current rates. You’ll automatically switch over to the new rates on 28 August. We’ll also send you a letter or email to notify you of the change in your rates.
If you have recently registered to switch supply to our Rate Watch tariff and your supply start date is after 28 August, you will automatically join on our new rates.
When will I be charged at the new rates?
The new rates will be applied on 28 August 2018.
Where can I find more information?
Call us on 0800 012 4510 (option 1) or email firstname.lastname@example.org to find out more or to switch to a fixed product that will will protect you from price rises during the term of the contract, offers 100% renewable electricity at no additional cost and gives you Perks, just for being our customer.
If you have additional questions, please direct them to our Communications Team at email@example.com.