Future Energy FAQs
Will my gas and electricity supplies be cut off?
No. Your energy supplies will continue as usual and you will not see any change. Please take meter readings as soon as you can and keep them safe until we ask for them. Please visit the ‘Help and Support’ section of our website if you are unsure how to find and read your meters – www.MyGreenStarEnergy.com/help-and-support
Who is my new supplier?
Ofgem has selected Green Star Energy as your new supplier. Green Star Energy is a business name for Hudson Energy Supply UK Limited (company number: 07489042, registered address: Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR. Full company information can be found at Companies House.).
When will I know who the new supplier is and the date I'll be switched to them?
Green Star Energy has been appointed by Ofgem as your new energy supplier. You will be supplied by Green Star Energy from 31 January 2018.
Do I need to take any action now?
Your energy supplies are unaffected and you should continue as normal. We have sent information about your new account including account details and your tariff to you. Please contact us if you have any concerns.
I’m concerned that my Future Energy tariff is incorrect?
You should have received details of your Green Star Energy tariff. If you wish to switch to a different tariff after you have received your tariff details, please contact us.
Will I be on a different contract with you?
You will be supplied by Green Star Energy under a deemed tariff contract of which your current tariff prices will be honoured, our standard terms and conditions will apply.
Will my bills go up?
Depending on the amount of energy you use your bills may change, but your rate will remain the same.
What rate will I pay?
We will honour your current tariff prices until 30 September 2018.
What happens to my tariff after 30 September 2018?
We will be actively contacting Future Energy customers before 30 September 2018 to encourage them to switch onto a fixed price tariff that suits their lifestyle. We have a variety of great tariffs at competitive prices on offer, including our Perks rewards tariffs, Unlimited and Green Saver. Future Energy customers will be subject to the terms and conditions of each tariff, as and when they switch contracts.
If no action is taken by 30 September, Future Energy customers will default onto our Rate Watch + Perks tariff. This is our standard variable tariff that rewards customers with free points that can be redeemed against energy saving products or high street retail and restaurant vouchers, just for being a Green Star Energy customer. The Rate Watch + Perks tariff does not have exit fees
Can I choose a different supplier?
You are free to choose a different supplier, should you wish to do so.
Will my Direct Debit be transferred to Green Star Energy?
No. You will need to set up a new Direct Debit arrangement with us. Please visit MyGreenStarEnergy.com/Help-and-Support/Pay-Bill to download a form to send to us by post or by email to firstname.lastname@example.org.
I’m already in the process of switching supplier and it’s not yet complete. Will my switch go through and is my credit balance protected?
Yes. The switch process will continue but there may be a slight delay. You do not need to do anything and you will be contacted by your new supplier in due course. If you have any questions regarding your switch, please contact your new supplier. If you are due a refund from Future Energy after you have switched, please contact us after you have switched and are live on supply with your new energy supplier.
I am in credit to Future Energy. Will I get this money back?
Yes. We will honour all outstanding credit balances owed to Future Energy customers, with the credit on their account used to offset future energy use.
I recently closed my account. Will I get back the credit I’m owed?
Yes. We are currently working with Ofgem and Future Energy’s
Administrator to bring your Future Energy account balance up-to-date before
your exact credit balance can be determined. As soon as we have received exact
balances from the Administrator, we will let you know your account balance by
post or email. Once we write to inform you of your credit balance, you
can contact us to request a refund. If you are a current customer, the
credit can be held on your account and used towards any future energy use.
I’m paying back debt to my old supplier. Will I still pay this to my new supplier?
Customers that are currently in debt with Future Energy will still be responsible for settling this outstanding debt and will be contacted by us in due course. Please contact us if you have any concerns.
I’m out of the country, what do I do?
There is no need to do anything. Your energy supplies are unaffected. If you have a Direct Debit arrangement with Future Energy, please contact us to set up a new agreement.
Who do I contact if I have a question?
Please refer to these FAQs in the first instance.If you do need to contact us in the meantime, you can email us at email@example.com or call our team on 0800 029 1560.
I have tried to contact Future Energy but cannot get through?
Future Energy has stopped trading so it is unlikely they will be responding to any contact. We have provided this list of FAQs which should answer the majority of your queries. However, if you do need to contact us, you can email us at firstname.lastname@example.org or call our team on 0800 029 1560.
How will I be contacted if I’m moving home?
Any customers who have told Future Energy they have moved in the next few weeks will need to contact us.
I had made a complaint to my old supplier and I’m still waiting for it to be resolved. What happens now?
If, once you’ve transferred over to us and your account is live, you still feel you have a complaint relevant to your supply with Green Star Energy, please contact us on 0800 029 1560. We will be in contact no later than 13 February with an update.
What level of service will I receive?
We are increasing the number of customer service advisers available to you and increasing our opening hours from 8am to 8pm to ensure that we deliver the level of service you expect. There may be some upheaval during the initial transition period due to high volumes of enquiries, so please be patient with us.
I have a smart meter, what happens?
Your smart meter functionality will be switched off for the time being. This will not affect your energy supplies or the rate you pay for your energy.