GREEN STAR ENERGY

 

Green Star Energy and its affiliates/group of companies ("Green Star Energy"/ "we"/ "us") are committed to preserving and safeguarding your right to privacy.

This Privacy Policy (together with our terms of use at www.mygreenstarenergy.com and any other documents referred to in it) sets out the manner in which we may collect, use, disclose and otherwise process your personal data.  Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.  This Privacy Policy also explains our use of cookies.

For the purpose of the Data Protection Act 1998 ("DPA"), the data controller is Green Star Energy and we are registered with the UK Information Commissioner's Office with registration number ZA006527. Green Star Energy is a business name of Hudson Energy Supply UK Limited, Company no. 07489042.

Collection of Personal Data

We may collect and process the following personal data about you:

  • information that you provide to us by filling in forms on our website www.mygreenstarenergy.com ("Site"), on forms or documents you send to us by post, or by telephone. This includes information provided through using our services or requesting further services whether on-line or by post or telephone.  Such information may include your name, address, telephone number, bank account details, email and other contact details.  We may also ask you for information when you report a problem with the Site and/or our services;
  • if you contact us, we may keep a record of that correspondence;
  • details of transactions you carry out through the Site or by telephone and of the fulfilment of your orders; and
  • details of your visits to the Site, including but not limited to, traffic data, location data, weblogs, other communication data and the resources that you access.

Collection of Financial Information

When you elect to pay by direct debit we collect and store your bank details including details of your bank name, sort code and bank account number.

Cookies and IP Addresses

When you access the Site, some information in the form of a "cookie" or similar file may be automatically downloaded to your computer. This helps us to enhance the on-line experience of visitors to the Site. If you do not want cookies sent to or stored on your system, most Internet browsers will allow you to delete or block cookies from your computer hard drive, prevent them from being stored or signal a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about these functions. However, please note that if you use your browser settings to delete or block cookies you may not be able to access all or parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit the Site. If you continue to use the Site, you agree to our use of cookies, as explained in the table below.

We may use navigational data for system administration and to report aggregate information to our stakeholders. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This means that your session may be tracked, but you will not be identified. We may use cookies to track the pages that you visit on the Site and to ensure that you do not see the same information repeatedly. We may also collect non-personal information, such as number of Site visits and tracking patterns of page viewing in order to monitor the performance of the Site and make improvements to it.  

We may use cookies on our website that link to services from third parties. For example, advertising cookies which are used to deliver advertisements that are relevant to you and your interests. They also link to services provided by third parties such as through ‘Like’ and ‘Share’ buttons. The third party gives these services in return for recognising that you’ve visited our website.

We may also use advertising cookies to link to social network sites, who may then use information about your visit to advertise to you and to give advertising agencies information about your visit so they can personalise the adverts you see. By using our website, you agree that we can place these types of cookies on your device. If you don’t want us to use advertising cookies, please ensure to change the privacy settings on your browser.

Cookie

Name

Purpose

More Information

Website (ie corporate, enrolment, self-serve)

ASP.NET_SessionId

ASP.NET_SessionId

 Store customer unique Session ID

Session ID looks like it is an encrypted

string that looks like this: zkrjepcho0pxxbu50vptbjcd.

Expires: When the browsing session ends

Self-Server UK

__RequestVerification

Token

__Request

VerificationToken

Prevent Cross-Site Request Forgery

Prevent Cross-Site Request Forgery (CSRF) using ASP.NET MVC's. This cookie is created by Microsoft .NET framework

Self-Server UK

UserContext

UserContext

Logged in user data

Temporarily stores logged in user data like:  {"RememberMe: false, "SelectedAccount":0000000009" "UserEmail":yruzin@justenergy.com}

Self-Server UK

.ASPXAUTH

.ASPXAUTH

Authentication token in encrypted format

The ASPXAUTH cookie is used to determine if a user is authenticated.  This cookie is created by Microsoft authentication provider that stores authentication token in encrypted format

Self-Server UK

Google Analytics

_utma

Collect information about how visitors use the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.

See this link for an overview of privacy at Google:

Http://www.google.co.uk/intl/en/

analytics/privacyoverview.html

YES, this site uses Google Analytics

_utmb

_utmc           

_utmz

To opt out of being tracked by Google Analytics across all websites visit, please visit:

http://tools.google.com/dlpage/gaoptout.

 

Where We Store Your Personal Data

The personal data that we collect from you may be transferred to, stored and otherwise processed at a destination outside the European Economic Area ("EEA"), including but not limited to Canada and the United States, in which Green Star  Energy, its subsidiaries, agents or third party suppliers maintain facilities, and by using our products or services (including our Site), you consent to any such transfer of information outside of the EEA. Personal data may also be processed by staff operating outside the EEA who work for us or for one of our subsidiaries, agents or suppliers. Such staff may be engaged in, among other things, the processing of your application and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing and we will take all steps reasonably necessary to ensure that your personal data is kept up to date, treated securely and in accordance with this Privacy Policy.

We will not keep your personal data for longer than is necessary or is permitted by law.

Safeguarding Personal Data

Green Star  Energy is committed to protecting the security of your personal data. We use a variety of technological, physical and organisational protections and procedures to help protect your personal data from unauthorised access, use, or disclosure, such as encryption, passwords and physical security measures. Whilst we strive to protect your personal data, Green Star  Energy cannot ensure or warrant that the personal data or private communications you transmit to us will always remain private.  The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving the Site to protect access to your information from subsequent users.

How We Use Personal Data

Green Star Energy may use your personal data to:

  • develop, enhance, market and/or provide products and services;
  • send communications to you such as information about, or changes to, products and services available from Green Star Energy or its subsidiaries, including contacting you by email, telephone or post;
  • enforce our contract(s);
  • prevent fraud and other prohibited or illegal activities;
  • meet its legal and regulatory requirements; and
  • otherwise, as disclosed to you at the point of collection.

Other Parties with Whom Green Star Energy May Share Personal Data

Green Star  Energy does not, sell, trade or rent your personal data to third parties. We may share your personal data in accordance with the DPA with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, or our agents to provide you with product(s) or service(s) you request or to make our business and that of our group more responsive to your needs.

In the event that we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets and their professional advisors. Alternatively, if Green Star Energy, its group or substantially all of its assets are acquired by a third party, personal information held by Green Star Energy may be one of the transferred assets.

We may share your personal information with our business partners who may contact you to provide you with details of their products and services.  We may also share your personal data with business partners that help Green Star Energy and/or members of its group analyse and/or improve its communication or relationship with you.  We would share personal data with our Metering partners (to support site visits to read or check the meter), Distribution areas for emergency contacts (e.g supply outages), Debt Collection Agents when customer owe us monies.

We may disclose your personal information in connection with legal enforcement, fraud prevention, or other legal action; as required by law enforcement authorities or other government officials.  This would include instances where if Green Star Energy suspects that you have committed fraud or stolen energy either by tampering with the meter or diverting energy supply, we will record such incident on your account record and share such information with third parties who may have an interest, such as other energy suppliers, landlords, building/housing associations and any regulatory body.  We may use this information to make decisions about you and how likely we think you are to pay for your future energy services. Also if the gas or electricity supply to your property has previously been tampered with or stolen, or we suspect it has been stolen, we may take this into account when we decide what products or services we can offer you and the terms and conditions we give you.

Green Star Energy may ask your previous energy supplier for information that will allow us to take over your supply and you consent to us asking your previous supplier for such information, which may include meter readings and equipment or charges you owe your previous supplier. You agree that we can provide information we hold about you (such as information about meter readings, equipment or money you owe us) to your new supplier so they can begin supplying your gas and electricity.

We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities. These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits, and for health and safety purposes.

We may check your details with one or more credit-reference and fraud-prevention agencies to help us reach a decision about your ability to make payments and the products and services we can offer you.

Except as described above, we will not disclose your personal data to third parties for their own marketing purposes unless you have provided prior consent for such disclosure.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes.  You can exercise your right to prevent such processing by contacting us at customerservice@mygreenstarenergy.com

The Site may, from time to time, contain links to and from the websites of our partner networks and advertisers.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

How You Can Access Your Personal Data

Green Star Energy wants to help you keep your personal data up to date. The DPA gives you the right to access a copy of the personal data we hold about you on payment of a statutory fee, which is currently £10.00. If you wish to do this, please contact our customer service department in writing and provide sufficient evidence of your identity and sufficient details of the personal data you wish to see to enable us to locate it. For details of how to contact our customer service department please see the Contacting Us section of this Privacy Policy.

Selecting Your Communication Preferences

You may change or withdraw your consent to receive marketing communications from Green Star Energy at any time, subject to reasonable notice, by contacting Green Star Energy's customer service department using the address in the Contacting Us section of this Privacy Policy. In some circumstances, a change in or withdrawal of consent may limit our ability to provide products or services to you. Because some marketing communications are developed in advance, you may sometimes receive some communications after we receive a change in your consent to provide you with communications.

Children's Online Privacy

Our website is intended for use by persons aged 14 or older and Green Star Energy does not knowingly collect any information from individuals under the age of 14.

Changes to the Privacy Policy

We review this Privacy Policy regularly. Occasionally we may need to make changes or additions to this Privacy Policy that may affect how we handle your personal data.  Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to periodically review this Privacy Policy to be informed of how Green Star Energy is protecting your personal data.

Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:
Green Star Energy, Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes, MK9 1LR

You may also email us at the following address:
customerservice@mygreenstarenergy.com

This Privacy Policy was last reviewed and updated on: 5 January 2017.